Skip to content
Talk to us
Menu

For health departments and social health organizations · HAI

All of the municipality’s home care programs, coordinated in HAI.

HAI coordinates the care plan, the teams’ schedule and the record of each visit through the professional’s app. A visit that did not happen becomes a pending item with an owner, and whoever coordinates sees the same day what each team did at each home.

  • Melhor em Casa
  • Padi
  • Palliative care
  • Rehabilitation
  • Municipal programs
  • Works alongside e-SUS APS

Melhor em Casa is the Ministry of Health’s home care program within Brazil’s public health system (SUS). Padi is the federal home care program for older people. OSS (organizações sociais de saúde) are social health organizations that run public health services under a management contract with the health department. e-SUS APS is the Ministry’s primary care information system.

What is at stake

Transfers, targets and records: the rule is the Ministry’s. The routine is the coordinator’s.

Each federal home care program ties the transfer of funds to production records and to targets per team. Whoever coordinates needs to know before the reporting month closes, not after.

HAI does not replace the official system and does not guarantee the transfer. It shows, the same day, what each team did and what is pending, so coordination can act before the close.

All programs in one HAI

Each program, one line. All on the same screen.

In HAI, each program enters as a line of care, with its own rule, team, frequency and indicator, the same way HAI already organizes home care lines. Coordination sees them all side by side, or one at a time.

  • AD2Melhor em Casa

    Who it is for
    Transitional, intensified multiprofessional care.
    Team
    EMAD and EMAP.
    Frequency rule
    At least weekly visits, according to the plan.
    What coordination follows
    Users per team, visits done and pending, discharges.

    Understand the rule (in Portuguese)

  • AD3Melhor em Casa

    Who it is for
    More frequent care of greater complexity.
    Team
    EMAD and EMAP.
    Frequency rule
    Higher frequency, according to the plan; shifts when planned.
    What coordination follows
    Execution by professional and by shift, shifts covered.

    Understand the rule (in Portuguese)

  • EMAP-RRehabilitation at home

    Who it is for
    People with functional loss in rehabilitation.
    Team
    EMAP-R, at least 3 higher-education professionals.
    Frequency rule
    Minimum of 50 visits per professional per month. (Portaria GM/MS 3.005/2024 (in Portuguese) (opens in a new tab))
    What coordination follows
    Each professional’s visits in the month.

    Understand the rule (in Portuguese)

  • PadiOlder people

    Who it is for
    Aged 60 or over, confined to home. (Portaria GM/MS 9.584/2025 (in Portuguese) (opens in a new tab))
    Team
    eMulti linked to the Family Health strategy.
    Frequency rule
    Care plan drawn up, carried out and monitored.
    What coordination follows
    Each older person’s plan and visits.

    Understand the rule (in Portuguese)

  • PalliativePalliative care

    Who it is for
    Home care by Primary Care or by the SAD.
    Team
    EAACP, when linked to the SAD; EMCP for matrix support.
    Frequency rule
    Production recorded every month; three months in a row with no record suspend the transfer. (Portaria GM/MS 10.181/2026 (in Portuguese) (opens in a new tab))
    What coordination follows
    Procedures and visits of the month, by team.

    Understand the rule (in Portuguese)

  • MunicipalMunicipal program

    Who it is for
    Defined by the department, for example follow-up of vulnerable older people.
    Team
    Defined by the department.
    Frequency rule
    The department’s rule.
    What coordination follows
    The indicator the department defines.

Acronyms are the Ministry of Health’s: EMAD (multiprofessional home care team), EMAP and EMAP-R (support and rehabilitation support teams), eMulti (multiprofessional primary care team), EAACP (palliative care support team) and EMCP (macro-regional palliative care team), AD2 and AD3 (home care modalities by complexity), SAD (home care service), PTS (singular therapeutic plan). In HAI, each program becomes a line with its own rule, team, frequency and indicator, according to the implementation. HAI coordinates schedule, visits, pending items and operational indicators; the official record follows the network’s flow (e-SUS APS) and the official indicator follows the Ministry’s rule. Integration is assessed in each implementation. AD1 stays with Primary Care.

For the health department

The whole network, the same day.

HAI brings together the execution of all teams and programs. From the secretary to the coordinator of each program, everyone looks at the same record: what was planned, scheduled, done and pending, with an owner for each deviation.

2,733 municipalities applied to join the Padi, the federal home care program for older people, at its launch. (Ministério da Saúde, 18/06/2026 (in Portuguese) (opens in a new tab)) And the department has the duty to “oversee, control, periodically monitor, evaluate and encourage the work of the teams”. (Portaria GM/MS 3.005/2024 (in Portuguese) (opens in a new tab))

Book a conversation for the health department (opens in a new tab)
  • FollowWhat is planned, scheduled, in progress or pending, by team and by program.
  • CoordinateOwner and outcome of each deviation.
  • CheckThe result of each team and each program.
  • ControlThe same record for coordination and audit.

For the social organization that runs the management contract

The management contract target, shown visit by visit.

HAI records each home visit through the professional’s app, with time and place, and turns the record into the month’s picture by team and by professional. The organization shows the department what each team did, without building a spreadsheet at month end.

HAI does not replace the official system and does not guarantee the transfer or the target. It shows, the same day, what each professional did and what is pending, so management can correct course within the month.

Book a conversation for the social organization (opens in a new tab)

What the coordination team follows

From the care plan to the recorded visit, in the same system.

  • HAI operations map with each patient’s status and the list of cases beside it. Fictitious data. Map: OpenStreetMap
    Map of the territoryEach patient on the map with the status of the plan: critical, attention, on track, scheduled, no visit.
  • Visit planning in HAI: monthly calendar by professional, spread frequencies and conflict flags. Fictitious data
    The plan becomes a scheduleEach professional’s frequency, set in the care plan, is spread across the month’s calendar. Schedule conflicts and uncovered shifts show up before they become missed visits.
  • Patient record in HAI: plan execution by specialty, therapeutic goals, recorded visits and pending items. Fictitious data
    Each patient, one recordPlan execution by specialty, therapeutic goals, visits recorded in the app and pending items in the same record, for whoever coordinates and whoever audits.
  • Professional app: visit details and Start visit button. Fictitious dataProfessional app: progress note entry. Fictitious dataProfessional app: visit finished. Fictitious data
    The visit is recorded at the homeThrough the app, the professional starts the visit, records the progress note and the checks, and finishes. Start and end are time-stamped.

HAI screens with fictitious demonstration data. What appears in each operation follows its configuration and implementation.

In the open

What HAI is, and what it is not.

  • Works alongside e-SUS APS.The official production record follows the flow set by the network. HAI coordinates schedule, visits and pending items.
  • Does not replace the official system.Integration with the official systems is assessed in each implementation, in conversation with the network’s IT team.
  • No promise of indicator or transfer.HAI does not calculate the Ministry’s official indicator and does not guarantee the transfer. It shows, the same day, what was done and what is pending.
  • Data and security.Hosting, data region and data protection officer follow each customer’s policy. Technical and security documentation on request.

Data, access and LGPD (Brazil’s data protection law): see Security and privacy. Anything not published there is covered in the technical conversation with the agency’s IT and legal teams.

How to contract

Through the routes of Lei nº 14.133/2021, Brazil’s public procurement law.

  • Pregão

    Bidding to contract a common service.

    art. 28, I

  • Price registration

    A price registry that allows contracting as demand arises.

    arts. 78, IV, and 82

  • Joining a registry

    A body that did not take part joins another body’s registry, with justification.

    art. 86, § 2º

  • Credenciamento

    When the object can or must be contracted through accreditation.

    arts. 74, IV, and 79

  • Innovation

    Contracting to comply with the Innovation Law.

    art. 75, V

Procurement modalities of Lei nº 14.133/2021. (Planalto (in Portuguese) (opens in a new tab)) Understand the purchasing routes (in Portuguese). The choice belongs to the agency and its legal team. The social organization contracts under its own purchasing rules. Salvus sends the technical and security documentation for the process. We do not publish prices: the proposal is made for the design of the network.

Next step

A 45-minute conversation with your coordination team.

I am from a health department (opens in a new tab)I am from a social organization (opens in a new tab)Write to contato@salvus.me

We reply within 1 business day. Do not send patient data by email or message.

  1. Map of programs and teams. Melhor em Casa, eMulti with Padi, palliative care, rehabilitation and the municipality’s own programs, or the targets the management contract requires.
  2. How coordination knows today that the visit happened, where the team records it and how long the month-end close takes.
  3. HAI demo with the visit journey, the dashboard by team and the professional’s app, using fictitious data.
  4. Next steps: technical and security documentation, a conversation with IT and the contracting route.

Rules are cited as worded in force in November 2026; they do not replace the official text, which is in Portuguese.